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Shipping & Returns

Returns Policy

At LA Wine Accessories we stand behind everything we sell.  We offer a 30 day money back guarantee.  If you are not satisfied with any stock item you may return it for a prompt exchange or refund within 30 days of your original purchase.  All merchandise must be returned in new condition with all original packaging and instructions.  Shipping and handling charges (if applicable) are non-refundable. To expedite your credit or exchange please contact us prior to making your return. *Please note that our wine bottle candles are custom orders and are non refundable.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

All in-stock items process and ship within 2 business days and are delivered within 5-10 business days.

All stock items that are offered with FREE shipping are shipped within 48 hours via USPS and will arrive in approximately 5-10 business days. However, if you need your items sooner, you may choose an expedited option at checkout for an additional charge.

For EXPEDITED Delivery: All in-stock items process and ship within 2 business days. Expedited orders receive priority and are processed first. Expedited shipping times are calculated from the time an item leaves the warehouse. Large furniture items, and shipments to Alaska, Puerto Rico, Hawaii or to international addresses require additional delivery time.

International Shipping: We can ship to many international destinations around the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please contact us via email for any questions regarding your shipping destination. email: sales@lawineaccessories.com

Products to be shipped outside the 48 contiguous United States (including AK, HI, PR, and APO/FPO addresses) require additional shipping charges. Online orders for overseas delivery will require a freight quote. Please contact LA Wine Accessories by email and our customer service will provide the purchaser with freight cost within 1 working day of the order being placed. When placing your order, please select "International" for the billing and/or shipping state. For all deliveries, please provide a street address as USPS and Freight carriers will not deliver to a P.O. Box. You will be notified of any delay over 30 days.


Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.